AARFIE SUPPORT

Regardless of you particular case please ensure that you have the complete error details from the bounced e-mail or e-mails before proceeding. Ideally this would mean a complete copy of the bounced e-mail, but at the least should include the subject line of the bounced e-mail and the complete error message included in the body of the bounced e-mail.

E-mails From An Aarfie Account Are Bouncing Back

If the e-mails are bouncing back from one particular address (e.g. someones.name@bouncing.com) or a domain (e.g. someones.name@bouncing.com, another.name@bouncing.com, etc.) but you can still send e-mails to other addresses, then the cause of the bouncing is most likely to be at the receivers server.

You should contact the receiver by another means (alternative e-mail address, phone, etc.) or alternatively contact the webmaster of the domain to inform them of the error. Bounced e-mails will often include details of the error, so it is important to include all of this information when reporting your bounced e-mail.

Delayed or bounced emails from a specific email service like Gmail, Outllook, etc.

If your emails are being delayed or bounced back from a specific email service, your email server may have been flagged as a source of spam by that service. This can occur due to the forwarding of emails to these services (in which case, any spam that is forwarded decreases the reputation of your server) or hijacked email accounts. In this case you should:

1. Firstly contact Aarfie Support with the details of the issue, i.e. which service is delaying your email delivery and what are the details of any warning or error messages returned to you by that service. Note that large email services like Gmail will move at their own pace so working with them to resolve the issue can take some time.
2. Follow all of the instructions in support article How do I integrate my Aarfie email with my Gmail, Outlook, Yahoo or other email service? to resolve the issue immediately.

If all of your emails are bouncing back to you, regardless of the email service you are sending to, please contact Aarfie Support with the complete error details included in the bounced emails.

E-mails To An Aarfie Account Are Bouncing Back

If you receive a report from a sender that their e-mail was bounced back from your address, you should first obtain the exact e-mail address the sender used and the complete error details that were included in their bounced e-mail.

In most cases the error message provided with a bounced e-mail will explain the precise cause of the bounce.

You can then check the e-mail address and error message for the following common causes of e-mail bouncing:

Error:
The e-mail address is misspelled

Resolution:
Provide the correct spelling to the sender

Error:
The e-mail address does not exist

Resolution:
Provide an existing e-mail address to the sender

Error:
The destination e-mail inbox does not have enough disk space

Resolution:
Review the destination inbox and clean out / archive old e-mail messages to free up disk space.

Error:
The sender’s message is over-sized

Resolution:
Typically caused by an extremely large file attachment. Use Dropbox for sharing such files.

Error:
The sender’s message is rejected as “junk” or “spam”

Resolution:
The sender’s e-mail server has been flagged by a recognised e-mail monitoring authority (typically detailed in the error message). The sender must contact their own e-mail service provider, with their bounced e-mail error message, to have them resolve this issue.

If e-mails are bouncing back from ALL senders at different domains (in other words, you are not receiving any e-mail), please contact Aarfie Support or your Aarfie contact with the complete error details included in the bounced e-mails.

If only some e-mails are getting blocked, and you can not resolve the issue with the above information, you should confirm the following details (as much as you can) before contacting Aarfie, as they will be required to troubleshoot your issue.

• Can the sender e-mail a different address at your domain without bouncing?
• Is the e-mail bouncing consistent or intermittent?
• If you have recently had an e-mail server change (i.e. you’re new to Aarfie or Aarfie just upgraded your e-mail system); has the sender had a long history of e-mailing you at the address in question?
• Can the sender e-mail a Gmail account, i.e. someone@gmail.com, without having their e-mail bounced? The sender should e-mail both aarfie.support@gmail.com and test@aarfiesupport.com for the purpose of this testing.

The last item is important, as it discerns whether the sender’s e-mail is considered spam by Google and/or Aarfie. This is the most common cause of e-mail being bounced by Aarfie. E-mails marked as spam will often be bounced by Google with a fatal error.

If the sender’s e-mail does get bounced from a Gmail account, then the sender should contact their web site / e-mail service provider to rectify the issue. In this case, the service provider should be referred to Google’s e-mail guidelines.

If the sender’s e-mail does not appear to be treated as spam, please contact Aarfie Support or your Aarfie contact with the complete error details included in the bounced e-mails as well as your answers to the above-listed questions.