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AARFIE SUPPORT

I think my Big Cartel theme is broken

If you purchased or upgraded your Big Cartel theme after 29th November 2011, please refer to Aarcade Support instead of the following article.

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Use Our Open Theme File Tool

The most popular cause of theme installation issues is the application used to open your theme files. Some popular applications corrupt the code in your theme files when you open them up on your computer.

If you open a theme file and its contents are messy, or YOU GET AN ERROR WHEN YOU COPY AND SAVE IT IN YOUR BIG CARTEL PAGE, please repeat the installation process using our Open Theme File tool instead of your desktop application (i.e. text edit application or otherwise).

Click here to launch the Open Theme File tool in a new window.

Check Your Installation

Broken theme layouts are most often caused during the installation process by:

  • Uploading a theme’s file contents to the wrong page in your Big Cartel admin section Design > Pages.
  • Not completely deleting the original contents of the Pages in your Big Cartel admin section Design > Pages.
  • Not copying all of the theme’s file contents over to the Pages in your Big Cartel admin section Design > Pages.

If your theme appears broken, repeat the complete installation process, refer support article How do I install my Big Cartel theme?, and double check:

  • The title of the theme file you are copying matches exactly the title of the page in your Big Cartel admin section Design > Pages that you are copying the content to.
  • The code text box for the Page in your Big Cartel admin section Design > Pages is completely empty before you copy any content to it from your theme file.
  • The code in your theme file is completely selected (you used Select All) when you copy it, and then paste it into the empty code text box in your Big Cartel admin section Design > Pages.

Still Broken?

If you continue to have issues with your theme after repeating the installation process, please contact Aarfie Support or your Aarfie contact for assistance.

Last Modified: 8th June, 2011

Other ‘Big Cartel’ Articles...

Big Cartel support articles generally relate to Aarfie-developed Big Cartel themes purchased from the shop or created for a custom project.